Privacy Policy

Introduction

Hiyv ("Hiyv," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit hiyv.ai, contact us, or engage our digital visibility and online presence services (collectively, the "Services"). It also describes the rights and choices available to you, including specific rights for California residents under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (together, the "CCPA"). Please read this policy carefully.

Information We Collect

We collect information in a few ways. We collect information you provide directly, such as your name, business name, email address, phone number, mailing address, and any details you share when you fill out a form, request a quote or audit, communicate with us, or engage our Services. When you become a client, we may also collect business information, account access or credentials you authorize us to use on your behalf, billing details, and the content and materials you provide for us to work with. We also collect information automatically when you use our website, including your IP address, browser type, device information, pages viewed, referring URLs, and similar usage data collected through cookies and comparable technologies. We may also receive information from third-party platforms, directories, review sites, analytics providers, and advertising partners in the course of providing the Services. We do not intentionally collect sensitive personal information (such as government identifiers, financial account numbers, health information, or precise geolocation), and we ask that you not send such information to us.

How We Use Your Information

We use the information we collect to provide, operate, and improve the Services; to deliver and manage your engagement, including audits, listings, content, and reporting; to communicate with you about your projects, inquiries, and account; to process payments and billing; to send you administrative messages and, with your consent where required, marketing and promotional communications; to analyze website usage and improve user experience; to maintain the security and integrity of our Services; and to comply with our legal obligations and enforce our agreements. We do not sell your personal information for money, and we do not use or disclose sensitive personal information for purposes that require an opt-out right under the CCPA.

How We Share Information

We may share personal information with: service providers and contractors who perform services on our behalf, such as hosting, analytics, payment processing, email, and advertising platforms; third-party platforms, directories, publishers, and search and AI systems as necessary to perform the Services you have authorized; professional advisors such as lawyers and accountants; and legal or government authorities when we believe disclosure is required by law, to enforce our agreements, or to protect the rights, safety, or property of Hiyv, our clients, or others. We may also disclose information in connection with a merger, acquisition, financing, or sale of assets. We require service providers to protect personal information and to use it only for the purposes for which it was shared.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, analyze traffic, and measure the performance of our content and advertising. You can manage or disable cookies through your browser settings, though some features may not function properly if you do. Where required by law, we will request your consent before placing non-essential cookies. We honor recognized opt-out preference signals, such as the Global Privacy Control (GPC), where applicable.

Data Retention

We retain personal information for as long as needed to provide the Services, maintain our business records, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your California Privacy Rights

If you are a California resident, the CCPA provides you with specific rights regarding your personal information. Subject to certain exceptions, you have the right to know and request access to the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for collecting it, and the categories of third parties with whom we share it; the right to request deletion of personal information we have collected from you; the right to request correction of inaccurate personal information; the right to opt out of the sale or sharing of personal information (note that we do not sell personal information for money and do not share it for cross-context behavioral advertising in a way that requires an opt-out, except as disclosed); the right to limit the use of sensitive personal information; and the right not to receive discriminatory treatment for exercising your privacy rights.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the details in the "Contact Us" section below. We will verify your request by confirming information we already maintain about you, and we may not be able to fulfill a request if we cannot verify your identity. You may use an authorized agent to submit a request on your behalf, subject to verification. We will respond to verifiable requests within the timeframes required by applicable law. There is no fee to submit a request unless it is excessive, repetitive, or manifestly unfounded.

Your Choices

You may access, update, or correct the information you have provided by contacting us. You may opt out of marketing emails at any time by following the unsubscribe instructions in those emails or by contacting us; we may still send you non-promotional messages related to your account or our Services. You can also manage cookie preferences through your browser settings.

Children's Privacy

Our Services are intended for businesses and are not directed to children. We do not knowingly collect personal information from children under the age of 16. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

Third-Party Links and Platforms

Our website and Services may contain links to, or interact with, third-party websites and platforms that we do not control. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you use.

Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date above and post the updated policy on this page. Material changes may be communicated through additional notice where appropriate. Your continued use of the Services after an update constitutes acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us through hiyv.ai or the contact information provided on our website.